In the e-commerce fashion world, return rates of 20-40% are common. That means 20-40% of all product most companies send out comes back for some reason. Returns, exchanges, problems – it’s part of the game. The only way to get no issues, is not to play.
At Teemill our return rate is very low (in single-digits) largely due to the optimisation of our shops, size chart advice and photography.
The point is, zero returns, exchanges and issues is not possible: If you’re selling, you will encounter a return, exchange, refund etc: It will happen: It’s totally normal.
It might be a question from a customer about the product’s manufacturing provenance, the fit and feel, or it might be an expression of disappointment or a request for a refund or exchange.
Whatever the issue is, we’ll sort it the same working day.
Read their full post here.
Why does this matter?
Small businesses with dedicated full-time staff find it hard enough to handle customer service quickly and efficiently. We’ve already said that Ruckus F.C. is a side-project so we aren’t on hand all the time to deal with issues that may crop up for customers. As well as that, being online and shipping to almost anywhere in the world means our shop is open 24 hours a day, 7 days a week.
Teemill offers an amazing solution to this problem with first-class customer service. So, you don’t need to worry about whether I got your email about a return at 3am in the morning. And I don’t need to worry about whether the wrong size of shirt you ordered is being handled and re-posted. It’s sorted. Teemill have it all under control.
Next up, we’ll talk about some of the other super brands and causes using Teemill